Remote Enterprise IoT Implementation Lead

Samsara; Los Angeles (CA); Remote; USD 100,000 - 152,000; Full time

Job summary

Samsara is a leader in the Connected Operations Cloud, seeking a Senior Customer Success/Implementation expert to guide Enterprise customers from onboarding to renewal. You will own deployments, collaborate with Sales, Support, and Product, and ensure customers realize ongoing value from our IoT platform.

This remote role serves US-based customers, requires strong cross-functional communication, and may include up to 10% travel to sites.

Qualifications

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• Experience supporting or working with technical products.
• Excellent consultative skills with experience in end to end system implementations.
• Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, day-to-day users.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Skills

Enterprise SaaS

Account management

Project management

Customer relationship

Communication skills

Problem solving

Leadership

Education

Bachelor's degree

Job description

Samsara is a leader in the Connected Operations Cloud, seeking a Senior Customer Success/Implementation expert to guide Enterprise customers from onboarding to renewal. You will own deployments, collaborate with Sales, Support, and Product, and ensure customers realize ongoing value from our IoT platform.

This remote role serves US-based customers, requires strong cross-functional communication, and may include up to 10% travel to sites.