Remote Enterprise IoT Implementation Consultant

Samsara; Austin (TX); Remote; USD 100,000 - 166,000; Full time

Benefits offered by this job

Flexible working model

Remote work option

Job summary

Samsara is seeking a Senior Implementation Specialist in a remote role for the US market. You will join the Enterprise/Strategic Customer Success team, own customer relationships, drive deployments, and ensure value realization across industries such as transportation, logistics, and utilities.

You'll collaborate with Sales, Support, Sales Engineering and Product, mentor teams, and advocate Samsara’s culture while traveling up to 10% to customer sites as needed.

Qualifications

• 6+ years in a senior Customer Success, account management, or strategic consulting role.
• Experience supporting or working with technical SaaS products.
• Strong priority management and high emotional intelligence.
• Proven consultative skills with executives and day-to-day users.
• Bachelor’s degree from a 4-year institution.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Serve as a mentor to the wider Customer Success and Support teams.
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Skills

Senior Customer Success

Account management

Strategic consulting

Priority management

Emotional intelligence

Technical product experience

Consultative skills

Stakeholder communication

Diplomacy under pressure

Education

Bachelor’s degree

Job description

Samsara is seeking a Senior Implementation Specialist in a remote role for the US market. You will join the Enterprise/Strategic Customer Success team, own customer relationships, drive deployments, and ensure value realization across industries such as transportation, logistics, and utilities.

You'll collaborate with Sales, Support, Sales Engineering and Product, mentor teams, and advocate Samsara’s culture while traveling up to 10% to customer sites as needed.