Remote Enterprise Account Manager – Growth & Renewals

TeamViewer; Phoenix (AZ); À distance; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Remote work USA

West/Central Time Zone preferred

Competitive compensation

Flexible PTO & holidays

401(k) with employer matching

Health insurance coverage

Parental Leave

Résumé du poste

TeamViewer is seeking an experienced Enterprise Account Manager to lead a book of 20–40 strategic customers remotely across the USA. You will own renewals, expansion, and the full account lifecycle, forecasting weekly and coordinating with Sales Engineers and Success teams to maximize value.

You’ll travel up to 40% domestically, negotiate multi-year terms, build account plans, and develop a value narrative for executives.

Qualifications

• 3+ years in enterprise account management, renewals, or customer-facing sales with existing customers; SaaS or technology required.
• Proven record of retaining and expanding a book of business against retention and expansion targets.
• Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations.
• Consultative, solutions-focused approach with the ability to engage IT leaders and business stakeholders on value and roadmap.
• Disciplined operator: weekly forecasting, account planning, and CRM hygiene (Salesforce).
• Excellent communication and presentation skills; comfortable in executive conversations.
• Entrepreneurial attitude with the ability to work in a rapidly changing, high-growth environment.
• Spanish is a plus but not a requirement.
• Required Travel: Up to 40% domestic

Responsabilités

• Own a defined book of 20-40 enterprise accounts as the sole account owner, with full accountability for gross retention, net revenue retention, and expansion.
• Build and maintain account plans for your key accounts: stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk.
• Run every renewal in your book proactively, engaging well ahead of term end with a clear value narrative, and negotiate commercial terms including multi-year agreements.
• Identify, qualify, and close expansion opportunities — additional seats, products, and use cases — through a consultative, solutions-focused approach with IT and business stakeholders.
• Forecast weekly with accuracy: renewals and expansion by stage and category, with next steps and close dates current in Salesforce.
• Take receipt of qualified opportunities handed up from the Enterprise Account Specialist desk when an account you own grows past $10K, and pass sub-$10K upsells inside your accounts down to the desk to book.
• Partner with Enterprise Solution Engineers on technical validation and solution design, and with Customer Success and Support to resolve issues that put retention at risk.
• Work with partners, distributors, and resellers on opportunities procured through the channel.
• Bring customer and market insight back to Product, Marketing, and leadership; contribute to references, case studies, and customer events.

Connaissances

Enterprise account management

Renewals

SaaS sales

Forecasting

CRM (Salesforce)

Executive communication

Channel/Partner management

Negotiation

Description du poste

TeamViewer is seeking an experienced Enterprise Account Manager to lead a book of 20–40 strategic customers remotely across the USA. You will own renewals, expansion, and the full account lifecycle, forecasting weekly and coordinating with Sales Engineers and Success teams to maximize value.

You’ll travel up to 40% domestically, negotiate multi-year terms, build account plans, and develop a value narrative for executives.