Strategic Enterprise Account Manager — Remote (USA)

TeamViewer; Los Angeles (CA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Remote USA

Bonuses

Flexible PTO

401(k) with employer matching

Health insurance

Parental Leave

Life Insurance

Disability insurance

All Hands meetings

Job summary

TeamViewer is seeking an Enterprise Account Manager to own a defined book of 20-40 enterprise accounts, driving retention, growth, and strategic expansions. You will forecast weekly, negotiate multi-year agreements, and coordinate with Solution Engineers, Customer Success, and partners to deliver value.

Based in Remote USA (West or Central Time Zone preferred), you’ll collaborate with IT and business stakeholders, build account plans, and contribute customer insights to product and marketing.

Qualifications

• 3+ years in enterprise account management or SaaS sales.
• Proven track record of retaining and expanding book of business.
• Strong negotiation and multi-year structuring skills.
• Ability to engage IT leaders and business stakeholders on value and roadmap.
• Weekly forecasting and CRM hygiene (Salesforce).
• Spanish is a plus but not required.
• Willingness to travel up to 40% domestically.

Responsibilities

• Own a book of 20-40 enterprise accounts as the sole account owner, with full accountability for gross retention, net revenue retention, and expansion.
• Build and maintain account plans for your key accounts: stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk.
• Run every renewal in your book proactively, engage ahead of term end with a value narrative, and negotiate multi-year terms.
• Identify, qualify, and close expansion opportunities – additional seats and use cases – with IT and business stakeholders.
• Forecast weekly with accuracy: renewals and expansion by stage in Salesforce.
• Take receipt of qualified opportunities handed from the Enterprise Account Specialist when an account grows past $10K, and pass sub-$10K upsells.
• Partner with Enterprise Solution Engineers on technical validation and with Customer Success/Support to protect retention.
• Collaborate with partners, distributors, and resellers on channel opportunities.
• Provide customer and market insights back to Product, Marketing, and leadership; contribute to references and case studies.

Skills

Account management

Renewals

SaaS sales

Forecasting

Salesforce

Executive communication

Tools

Salesforce

Job description

TeamViewer is seeking an Enterprise Account Manager to own a defined book of 20-40 enterprise accounts, driving retention, growth, and strategic expansions. You will forecast weekly, negotiate multi-year agreements, and coordinate with Solution Engineers, Customer Success, and partners to deliver value.

Based in Remote USA (West or Central Time Zone preferred), you’ll collaborate with IT and business stakeholders, build account plans, and contribute customer insights to product and marketing.