Strategic Enterprise Account Leader — Remote

TeamViewer; Salt Lake City (UT); Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Remote work

Time-zone friendly (West/Central)

Health insurance

401(k)

Parental leave

Disability insurance

Team events

Open door policy

Job summary

TeamViewer is seeking an experienced Enterprise Account Manager to own a portfolio of 20–40 enterprise customers from a remote U.S. location.

You will lead strategic relationships, manage renewals and expansions, and forecast weekly with accuracy in Salesforce. You will collaborate with Enterprise Solution Engineers and Customer Success to ensure retention and growth while negotiating multi-year agreements.

Qualifications

• 3+ years in enterprise account management, renewals, or customer-facing sales with existing customers; SaaS or technology required.
• Proven record of retaining and expanding a book of business against retention and expansion targets.
• Strong commercial skills: negotiation, multi-year structuring, and navigating procurement in mid-size and large organizations.
• Consultative approach with IT leaders and business stakeholders on value and roadmap.
• Disciplined operator with weekly forecasting, account planning, and CRM hygiene (Salesforce).
• Excellent communication and presentation skills; comfortable in executive conversations.

Responsibilities

• Own a book of 20-40 enterprise accounts as the sole account owner with full accountability for gross retention, net revenue retention, and expansion.
• Build and maintain account plans for your key accounts: stakeholder maps, renewal timelines, adoption status, expansion hypotheses, and risk.
• Run every renewal proactively with a clear value narrative and negotiate commercial terms including multi-year agreements.
• Identify, qualify, and close expansion opportunities — additional seats, products, and use cases.
• Forecast weekly with accuracy: renewals and expansion by stage and category, with next steps and close dates in Salesforce.
• Take receipt of qualified opportunities from the Enterprise Account Specialist desk when an account grows past $10K, and pass sub-$10K upsells inside your accounts down to the desk.
• Partner with Enterprise Solution Engineers on technical validation and solution design, and with Customer Success/Support to resolve retention risks.
• Collaborate with partners, distributors, and resellers on opportunities procured through the channel.
• Contribute customer and market insights to Product, Marketing, and leadership; support references, case studies, and customer events.

Skills

Enterprise account management

Renewals

Forecasting

Negotiation

Executive communication

Sales strategy

Salesforce

Spanish language (nice to have)

Tools

Salesforce

Job description

TeamViewer is seeking an experienced Enterprise Account Manager to own a portfolio of 20–40 enterprise customers from a remote U.S. location.

You will lead strategic relationships, manage renewals and expansions, and forecast weekly with accuracy in Salesforce. You will collaborate with Enterprise Solution Engineers and Customer Success to ensure retention and growth while negotiating multi-year agreements.