Remote Enrollment & Caregiver Engagement Lead

Imagine Pediatrics; Clifton (TX); Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with 4% match

Employer-paid disability

Paid time off + holidays

Parental leave and other perks

Job summary

Imagine Pediatrics is a tech-enabled pediatric group reimagining care for children with special health care needs. We seek a Patient Engagement Supervisor to lead a team supporting caregiver enrollment and ongoing engagement during a child's care experience with Imagine Pediatrics.

You will coach, monitor performance, and partner with Clinical and Operations to ensure enrollment goals, caregiver satisfaction, and high-quality service, with up to 20% travel.

Qualifications

• Bachelor's degree in Business Management or related field preferred.
• 3-5+ years of management/leadership experience in a call center, patient engagement, healthcare operations, or related environment.
• Prior experience coaching, mentoring, and developing team members.
• Proficiency in Talkdesk or similar telephony platforms and Microsoft Office applications.
• Bilingual Spanish strongly preferred.

Responsibilities

• Conduct regular one‑on‑one meetings with direct reports to provide feedback, set goals, and support professional development.
• Lead and develop Patient Engagement Associates responsible for enrollment and longitudinal caregiver engagement.
• Monitor and drive team performance against enrollment, outreach, and engagement metrics.
• Provide ongoing coaching and constructive feedback to improve associate effectiveness, quality, and performance.
• Act as first point of contact for escalations and caregiver concerns, ensuring timely resolution.

Skills

Management experience

Coaching & development

Communication skills

Team leadership

Bilingual Spanish

Education

Bachelor's degree in Business Management or related field

Tools

Talkdesk

Microsoft Office

Job description

Imagine Pediatrics is a tech-enabled pediatric group reimagining care for children with special health care needs. We seek a Patient Engagement Supervisor to lead a team supporting caregiver enrollment and ongoing engagement during a child's care experience with Imagine Pediatrics.

You will coach, monitor performance, and partner with Clinical and Operations to ensure enrollment goals, caregiver satisfaction, and high-quality service, with up to 20% travel.