Remote Patient Engagement Lead

Imagine Pediatrics; Oregon; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO 20 days + holidays

HSA funding by employer

Short/long-term disability

Job summary

Imagine Pediatrics is a tech-enabled pediatric group delivering 24/7 virtual and in-home care for children with complex health needs. This remote role with up to 20% travel leads a team of Patient Engagement Associates, guiding enrollment and ongoing caregiver engagement.

You will supervise performance, coach staff, and partner with Clinical and Operations teams to ensure a compassionate, high-quality experience across the patient journey.

Qualifications

• Bachelor's degree in Business Management or related field preferred.
• 3–5+ years of management/leadership experience in call center, patient engagement, or healthcare operations.
• Experience coaching and developing team members; leading enrollment and engagement activities.

Responsibilities

• Lead and guide a team of Patient Engagement Associates I & II.
• Supervise timekeeping, attendance, coaching, and performance management.
• Drive enrollment, caregiver engagement, and satisfaction metrics.
• Analyze performance data and present insights to leadership.
• Collaborate with Clinical, Operations, Market, and Population Health teams.

Skills

Leadership experience

Customer engagement

Talkdesk proficiency

Microsoft Office

Bilingual Spanish

Education

Bachelor's degree in Business Management

Tools

Talkdesk

Microsoft Office

Job description

Imagine Pediatrics is a tech-enabled pediatric group delivering 24/7 virtual and in-home care for children with complex health needs. This remote role with up to 20% travel leads a team of Patient Engagement Associates, guiding enrollment and ongoing caregiver engagement.

You will supervise performance, coach staff, and partner with Clinical and Operations teams to ensure a compassionate, high-quality experience across the patient journey.