Remote Engagement Manager: Software Delivery Leader

CSG; Massachusetts; Remote; USD 86,000 - 138,000; Full time

Benefits offered by this job

Healthcare: Dental, Medical, and Vison

Paid Vacation

LI-Remote

Job summary

CSG is seeking an Engagement Manager to lead end-to-end software implementation or SaaS projects, coordinating with clients and technical teams to ensure on-time delivery within scope and budget.

You will drive project plans, budgets, and governance while mentoring peers and improving delivery practices across the organization. A strong command of English and collaborative mindset are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of experience managing software implementation or software development projects, including coordinating with clients, technical teams, managing dependencies, and delivering software-based outcomes.
• Strong understanding of project management principles, including scope, schedule, budget, risk, issue, dependency, change, and resource management.
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
• Strong written and verbal communication, organization, stakeholder management, and problem-solving skills.
• Experience mentoring project managers or contributing to delivery process improvements.
• Ability to read, write, speak and understand the English language in a business environment.

Responsibilities

• Manage multiple medium to large complexity projects, end to end.
• Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
• Deliver projects within agreed scope, schedule, budget, and quality standards.
• Manage project risks, issues, dependencies, decisions, and changes; elevate and resolve concerns with the appropriate account and delivery leaders.
• Facilitate project workshops, status meetings, stakeholder forums, and decision-making sessions.
• Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
• Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
• Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
• Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.
• Mentor and support other project managers and contribute to a culture of continuous improvement.

Skills

Project management

Stakeholder management

Budgeting

Risk management

Communication

Mentoring

Education

Bachelor’s degree or equivalent experience

Job description

CSG is seeking an Engagement Manager to lead end-to-end software implementation or SaaS projects, coordinating with clients and technical teams to ensure on-time delivery within scope and budget.

You will drive project plans, budgets, and governance while mentoring peers and improving delivery practices across the organization. A strong command of English and collaborative mindset are essential.