Client Services Manager - Digital Account Management

CSG; Massachusetts; Remote; USD 86,000 - 138,000; Full time

Benefits offered by this job

Healthcare: Dental, Medical, and Vison

Paid Vacation

LI-Remote

Job summary

CSG is seeking an Engagement Manager to lead end-to-end software implementation or SaaS projects, coordinating with clients and technical teams to ensure on-time delivery within scope and budget.

You will drive project plans, budgets, and governance while mentoring peers and improving delivery practices across the organization. A strong command of English and collaborative mindset are essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of experience managing software implementation or software development projects, including coordinating with clients, technical teams, managing dependencies, and delivering software-based outcomes.
• Strong understanding of project management principles, including scope, schedule, budget, risk, issue, dependency, change, and resource management.
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
• Strong written and verbal communication, organization, stakeholder management, and problem-solving skills.
• Experience mentoring project managers or contributing to delivery process improvements.
• Ability to read, write, speak and understand the English language in a business environment.

Responsibilities

• Manage multiple medium to large complexity projects, end to end.
• Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
• Deliver projects within agreed scope, schedule, budget, and quality standards.
• Manage project risks, issues, dependencies, decisions, and changes; elevate and resolve concerns with the appropriate account and delivery leaders.
• Facilitate project workshops, status meetings, stakeholder forums, and decision-making sessions.
• Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
• Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
• Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
• Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.
• Mentor and support other project managers and contribute to a culture of continuous improvement.

Skills

Project management

Stakeholder management

Budgeting

Risk management

Communication

Mentoring

Education

Bachelor’s degree or equivalent experience

Job description

The Engagement Manager manages multiple medium to large custom and/or SaaS Implementation from initiation through completion. This role coordinates technical and non-technical stakeholders, provides delivery leadership and direction, and ensures projects are delivered on time, within scope and budget. The Engagement Manager facilitates effective communication, motivates cross-functional teams, fosters collaboration, contributes to continuous improvement, and mentors other project managers.

We are looking for an Engagement Manager who will:

• Manage multiple medium to large complexity projects, end to end.
• Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
• Deliver projects within agreed scope, schedule, budget, and quality standards.
• Manage project risks, issues, dependencies, decisions, and changes; elevate and resolve concerns with the appropriate account and delivery leaders.
• Facilitate project workshops, status meetings, stakeholder forums, and decision-making sessions.
• Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
• Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
• Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
• Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.
• Mentor and support other project managers and contribute to a culture of continuous improvement.

Bachelor’s degree or equivalent experience

• 4+ years of experience managing software implementation or software development projects, including coordinating with clients, technical teams, managing dependencies, and delivering software-based outcomes.
• Strong understanding of project management principles, including scope, schedule, budget, risk, issue, dependency, change, and resource management.
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
• Strong written and verbal communication, organization, stakeholder management, and problem-solving skills.
• Experience mentoring project managers or contributing to delivery process improvements.
• Ability to read, write, speak and understand the English language in a business environment.

Work from Home

• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• LI-Remote

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. 86,158.55-$137,850.79 This role is eligible for a bonus opportunity.

United States Remote Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at or email us at . CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Impact: Always help and empower others, whether they’re colleagues or customers. Integrity: Do what’s right for our customers and our people while being authentic.

For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Learn more about CSG Inclusion & Impact here.

CSG has been recognized a US News & World Report “ Best Companies to Work For ” for 2025-2026, a Newsweek “ America’s Greatest Workplaces in Tech ” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.