Engagement Manager

Volto Consulting; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

VOLTO Consulting seeks an Engagement Manager to build client relationships, oversee delivery, and ensure satisfaction by aligning client needs with company capabilities. You will act as a primary contact, manage scope and finances, resolve issues, and coordinate internal teams for long-term partnerships.

The role blends client-facing and internal focus, requiring exceptional English communication and experience across IT services, banking, and cloud solutions. Remote work available.

Qualifications

• 12–15 years IT experience with at least 5 years in a client-facing role in service delivery or program management.
• Experience in Banking, Financial Services and Insurance industry.
• Strong background in Public Cloud (Azure, GCP), IT security, and network operations.

Responsibilities

• Client relationships: serve as primary contact, understand client goals.
• Oversee project plans, timelines, resources and deliverables.
• Financial & contract management: oversee project finances and terms.
• Problem resolution: address client issues promptly.
• Internal coordination: liaise with sales, marketing, and tech teams to deliver solutions.
• Driving opportunities: drive RFIs/RFPs and new business opportunities.

Skills

Client relationships

Project oversight

Finance & contracts

Problem resolution

Internal coordination

Opportunity drive

Strategy development

Culture building

Stakeholder alignment

English communication

Education

Bachelors in CS/IT

ITIL Foundation / Intermediate

PMP

Job description

Engagement Manager

Remote

Fulltime - Need only Independent VISA Holders

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management: Oversee project finances and ensure terms are met.
• Problem Resolution: Address client issues, complaints, and conflicts promptly.
• Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications Preferred

• Bachelor s degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)