Engagement Manager

Tata Consultancy Services; Cincinnati (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services is seeking an Engagement Manager to build and maintain client relationships, oversee delivery, and ensure satisfaction by aligning client needs with TCS capabilities. You will serve as the primary contact, manage scope and finances, resolve issues, and coordinate internal teams for long-term partnerships.

The role blends client-facing and internal engagement, with emphasis on planning, stakeholder management, and strong English communication.

Qualifications

• 12-15 years of IT experience with at least 5+ years in client-facing roles in service delivery, client management, and program management.
• Experience in Banking, Financial Services and Insurance industries.
• Strong background in Public Cloud and IT security.
• Experience handling onsite-offshore delivery models and distributed teams.
• Excellent English communication skills (spoken and written).

Responsibilities

• Client relationship management and primary point of contact for customers.
• Oversee project delivery, scope, timelines, resources, and budgets.
• Manage finances, contracts, and ensure terms are met.
• Address client issues and conflicts promptly.
• Coordinate with sales, marketing, and technical teams to deliver solutions.
• Drive RFI/RFPs and new business opportunities.

Skills

Client relationship management

Project oversight

Financial & contract management

Problem resolution

Internal coordination

Opportunity driving

English communication

Education

Bachelor's degree in Computer Science or related field

ITIL Foundation

PMP

Tools

Azure

GCP

Job description

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Job Description

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.

Core Responsibilities (Customer-Focused)

• Client Relationship Management:Serve as primary point of contact, build trust, and understand client goals.
• Project Oversight:Orchestrate project plans, manage timelines, resources, and deliverables.
• Financial & Contract Management:Oversee project finances and ensure terms are met.
• Problem Resolution:Address client issues, complaints, and conflicts promptly.
• Internal Coordination:Liaise with sales, marketing, and technical teams to deliver solutions.
• Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

• Strategy Development:Create initiatives to boost morale, satisfaction, and productivity.
• Culture Building:Foster a positive, inclusive environment with recognition and work-life balance.
• Stakeholder Alignment:Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience

• 12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
• Experience in Banking, Financial Services and Insurance services industry
• Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills in English (spoken and written).
• Collaborating with TCS various COE Groups and Practice Teams to meet client requirements
• Presenting Steering Committee, Operations

Qualifications/Certifications Preferred

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL Foundation / Intermediate
• Project Management Professional (PMP)

Location

Remote

Salary Range

$120,000-$160,000 a year.