Remote Engagement Manager — Software Delivery Lead

CSG; Oklahoma City (OK); Remote; USD 86,000 - 138,000; Full time

Benefits offered by this job

Work from Home

Employee Belonging Groups

Healthcare: Dental, Medical, andVision

Paid Vacation, Volunteer, and Holiday 

And so much more!

Job summary

CSG is seeking an Engagement Manager to lead complex software implementation projects from initiation to completion. You will coordinate technical and non-technical stakeholders, provide delivery leadership, and ensure projects meet scope, schedule and budget while maintaining quality.

The role requires 4+ years in managing software implementations, strong PM principles, and excellent communication. This position supports a remote-friendly environment with opportunities to mentor others and

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years of experience managing software implementation or software development projects, including coordinating with clients, technical teams, managing dependencies, and delivering software-based outcomes.
• Strong understanding of project management principles, including scope, schedule, budget, risk, issue, dependency, change, and resource management.
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
• Experience facilitating workshops, meetings, and stakeholder forums with technical and non-technical audiences.
• Strong written and verbal communication, organization, stakeholder management, and problem-solving skills.
• Demonstrated ability to provide leadership and direction in a collaborative, cross-functional environment.
• Experience mentoring project managers or contributing to delivery process improvements.
• Ability to read, write, speak and understand the English language in a business environment.

Responsibilities

• Manage multiple medium to large complexity projects, end to end.
• Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
• Deliver projects within agreed scope, schedule, budget, and quality standards.
• Manage project risks, issues, dependencies, decisions, and changes; escape and resolve concerns with the appropriate account and delivery leaders.
• Select and apply appropriate delivery methods, tools, and governance practices.
• Facilitate project workshops, status meetings, stakeholder forums, and decision-making sessions.
• Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
• Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
• Coordinate technical and non-technical stakeholders to maintain alignment, accountability, and momentum throughout delivery.
• Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
• Contribute to initiatives that improve the Delivery practice and CSG's project delivery capabilities.
• Mentor and support other project managers and contribute to a culture of continuous improvement.

Skills

Bachelor's degree

4+ years experience

Project management principles

Project plans budgets resource_forec

Workshops facilitation

Communication skills

Leadership

Mentoring project managers

English language

Education

Bachelor's degree or equivalent experience

Job description

CSG is seeking an Engagement Manager to lead complex software implementation projects from initiation to completion. You will coordinate technical and non-technical stakeholders, provide delivery leadership, and ensure projects meet scope, schedule and budget while maintaining quality.

The role requires 4+ years in managing software implementations, strong PM principles, and excellent communication. This position supports a remote-friendly environment with opportunities to mentor others and