Remote Engagement Manager, Restaurant Tech SaaS

PAR Technology; Illinois; Remote; USD 80,000 - 90,000; Full time

Job summary

PAR Technology is seeking a highly organized Engagement Manager to lead delivery of Restaurant portfolio implementations and ongoing app enhancements for our customer brands. You will coordinate cross-functional teams, manage scope and timelines, and ensure customers realize value from Punchh solutions.

The role reports to the Manager, Engagement and supports deliveries across SaaS platforms, POS, loyalty, and integrations from a remote/US-based location.

Qualifications

• 3–5 years in project management, implementation, or customer delivery in SaaS.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.
• Bachelor’s degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.
• Serve as the primary day-to-day contact and project owner for delivery-related activities.
• Establish clear expectations on timelines, responsibilities, and dependencies.
• Provide regular and proactive status updates, risks, and mitigation plans to stakeholders.
• Support customers through requirements, strategy, testing, launch preparation, and go-live activities.
• Partner with Technical Account Managers, Product, Engineering, Strategists, Execution Services and Customer Success to align on requirements and delivery plans.
• Facilitate internal project reviews, standups, and readiness checkpoints.
• Ensure smooth handoff from Sales to delivery and from implementation to Customer Success.
• Identify delivery risks early and drive mitigation plans; manage change requests and scope adjustments.
• Escalate issues appropriately to Senior/Enterprise EM leadership when needed.
• Drive readiness for UAT, production launch, and post-launch validation.
• Ensure key product capabilities are configured and tested successfully.
• Support early adoption activities in partnership with Customer Success.
• Follow established delivery methodologies, templates, and tools.
• Contribute feedback to improve implementation processes, documentation, and tooling.
• Maintain accurate project data in systems of record.

Skills

Project management

SaaS delivery

Cross-functional

Communication

Time management

Stakeholder management

Education

Bachelor's degree

Tools

Salesforce

Jira

Smartsheet

Monday

Job description

PAR Technology is seeking a highly organized Engagement Manager to lead delivery of Restaurant portfolio implementations and ongoing app enhancements for our customer brands. You will coordinate cross-functional teams, manage scope and timelines, and ensure customers realize value from Punchh solutions.

The role reports to the Manager, Engagement and supports deliveries across SaaS platforms, POS, loyalty, and integrations from a remote/US-based location.