Remote SaaS Engagement Lead

PAR Technology; Tallahassee (FL); Remote; USD 85,000 - 130,000; Full time

Job summary

PAR Technology Corporation is seeking an Engagement Manager to lead the delivery of the Restaurant portfolio project implementations and ongoing app enhancements for our customer brands. You will manage project execution, coordinate cross-functional teams, and ensure customers achieve value from Punchh solutions while maintaining timelines, scope, and quality standards.

The EM serves as the primary delivery lead, partnering with Customer Success, Product, Engineering, and partner teams to drive

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment is required.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.
• Strong organizational and time-management skills with attention to detail.
• Clear written and verbal communication skills for customer-facing interactions.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.
• Serve as the primary day-to-day contact and project owner for delivery-related activities.
• Establish clear expectations on timelines, responsibilities, and dependencies.
• Provide regular and proactive status updates, risks, and mitigation plans to stakeholders.
• Support customers through requirements, strategy, testing, launch preparation, and go-live activities.
• Partner with Technical Account Managers, Product, Engineering, Strategists, Execution Services and Customer Success to align on requirements and delivery plans.
• Facilitate internal project reviews, standups, and readiness checkpoints.
• Ensure smooth handoff from Sales to delivery and from implementation to Customer Success.
• Identify delivery risks early and drive mitigation plans.
• Manage change requests and scope adjustments in alignment with internal processes.
• Escalate issues to Senior/Enterprise EM leadership when needed.
• Drive readiness for UAT, production launch, and post-launch validation.
• Ensure key product capabilities are configured and tested successfully.
• Support early adoption activities in partnership with Customer Success.
• Follow established delivery methodologies, templates, and tools.
• Contribute feedback to improve implementation processes, documentation, and tooling.
• Maintain accurate project data in systems of record (e.g., Salesforce, Jira, Smartsheet).
• Leverage AI tools to streamline project planning, status reporting, and risk tracking across PAR implementations.

Skills

Project management

Cross-functional coordination

Communication

Organizational skills

Problem-solving

Education

Bachelor’s degree (Business / Information Systems / Marketing)

Tools

Salesforce

Jira

Smartsheet

Monday

Job description

PAR Technology Corporation is seeking an Engagement Manager to lead the delivery of the Restaurant portfolio project implementations and ongoing app enhancements for our customer brands. You will manage project execution, coordinate cross-functional teams, and ensure customers achieve value from Punchh solutions while maintaining timelines, scope, and quality standards.

The EM serves as the primary delivery lead, partnering with Customer Success, Product, Engineering, and partner teams to drive