Remote Engagement Lead – SaaS Implementations

PAR Technology; Minnesota; Remote; USD 80,000 - 90,000; Full time

Job summary

PAR Technology Corporation is seeking an Engagement Manager to lead the delivery of restaurant portfolio project implementations and ongoing app enhancements for customer brands. You will coordinate with Customer Success, Product, Engineering, and partner teams to drive high-quality outcomes in a remote, nationwide setting.

Responsibilities include owning delivery plans, managing scope and risks, and ensuring customer value from Punchh solutions while maintaining timelines and quality standards.

Qualifications

• 3–5 years in project management, implementation, or customer delivery in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.
• Strong organizational and time-management skills with attention to detail.
• Clear written and verbal communication skills for customer-facing interactions.
• Ability to manage dependencies across multiple teams.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.

Skills

Project management

Implementation

Customer delivery

SaaS

Communication

Cross-functional coordination

Education

Bachelor’s degree in Business, Information Systems, Marketing, or related field

Tools

Salesforce

Jira

Smartsheet

Monday

Job description

PAR Technology Corporation is seeking an Engagement Manager to lead the delivery of restaurant portfolio project implementations and ongoing app enhancements for customer brands. You will coordinate with Customer Success, Product, Engineering, and partner teams to drive high-quality outcomes in a remote, nationwide setting.

Responsibilities include owning delivery plans, managing scope and risks, and ensuring customer value from Punchh solutions while maintaining timelines and quality standards.