Remote Engagement Manager - SaaS Implementations

PAR Technology; Charlotte (NC); Remote; USD 85,000 - 120,000; Full time

Job summary

PAR Technology is seeking an Engagement Manager to lead successful delivery of the Restaurant portfolio projects and ongoing app enhancements for customer brands. You will manage project execution, coordinate cross-functional teams, and ensure value realization while maintaining timelines, scope, and quality.

You will act as the primary delivery lead, partnering with Customer Success, Product, Engineering, and partners to drive predictable, high-quality outcomes in a fast-paced, evolving

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is preferred.
• Strong organizational and time-management skills with attention to detail.
• Clear written and verbal communication for customer-facing interactions.
• Ability to coordinate dependencies across multiple teams.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones for on-time delivery.
• Track scope, risks, dependencies, and actions across the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM).
• Ensure deliverables meet PAR quality standards and client requirements.
• Serve as the primary day-to-day contact and project owner for delivery activities.
• Provide status updates, risk mitigation plans, and manage expectations with stakeholders.
• Partner with Technical Account Managers, Product, Engineering, and Customer Success to align requirements.
• Identify delivery risks early and drive mitigation; manage change requests.
• Drive readiness for UAT, production launch, and post-launch validation.

Skills

Project management

Delivery coordination

Stakeholder communication

Cross-functional collaboration

Time management

Problem solving

Education

Bachelor's degree in Business/IS/Marketing or related

Tools

Salesforce

Jira

Smartsheet

Monday.com

Job description

PAR Technology is seeking an Engagement Manager to lead successful delivery of the Restaurant portfolio projects and ongoing app enhancements for customer brands. You will manage project execution, coordinate cross-functional teams, and ensure value realization while maintaining timelines, scope, and quality.

You will act as the primary delivery lead, partnering with Customer Success, Product, Engineering, and partners to drive predictable, high-quality outcomes in a fast-paced, evolving