Remote SaaS Delivery Lead for Engagement & Projects

PAR Technology; Florida; Remote; USD 80,000 - 90,000; Full time

Job summary

PAR Technology Corporation is seeking an Engagement Manager to lead the delivery of restaurant portfolio implementations and ongoing app enhancements for customer brands. You will oversee project execution, coordinate cross-functional teams, and ensure customers achieve value from Punchh solutions while maintaining timelines, scope, and quality standards.

The EM serves as the primary delivery lead during implementations and key initiatives, partnering with Customer Success, Product, Engineering,

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.
• Strong organizational and time-management skills with attention to detail.
• Clear written and verbal communication skills for customer-facing interactions.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.

Skills

Project management

Cross-functional coordination

Time management

Written and verbal communication

Dependency management

Problem solving

Education

Bachelor's degree in Business / Information Systems / Marketing or related field

Tools

Salesforce

Jira

Smartsheet

Monday

Job description

PAR Technology Corporation is seeking an Engagement Manager to lead the delivery of restaurant portfolio implementations and ongoing app enhancements for customer brands. You will oversee project execution, coordinate cross-functional teams, and ensure customers achieve value from Punchh solutions while maintaining timelines, scope, and quality standards.

The EM serves as the primary delivery lead during implementations and key initiatives, partnering with Customer Success, Product, Engineering,