Remote Engagement & Delivery Lead – Restaurant Tech

PAR Technology; Austin (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

PAR Technology is seeking an Engagement Manager to lead restaurant portfolio implementations and app enhancements for our customer brands. You will manage end-to-end delivery, timelines, scope, and quality, coordinating with Customer Success, Product, Engineering, and partner teams to ensure value realization.

This remote US role requires strong project management, excellent communication, and the ability to navigate multiple projects in a fast-paced SaaS environment.

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Bachelor's degree or equivalent practical experience in a related field.

Responsibilities

• Own end-to-end delivery of restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.
• Serve as the primary day-to-day contact and project owner for delivery-related activities.

Skills

Project management

SaaS experience

Cross-functional collaboration

Time management

Communication skills

Dependency management

Problem solving

Education

Bachelor's degree in Business, Information Systems, Marketing, or related field

Tools

Salesforce

Jira

Smartsheet

Monday

Job description

PAR Technology is seeking an Engagement Manager to lead restaurant portfolio implementations and app enhancements for our customer brands. You will manage end-to-end delivery, timelines, scope, and quality, coordinating with Customer Success, Product, Engineering, and partner teams to ensure value realization.

This remote US role requires strong project management, excellent communication, and the ability to navigate multiple projects in a fast-paced SaaS environment.