Remote SaaS Engagement Lead

PAR Technology; Philadelphia (Philadelphia County); Remote; USD 100,000 - 130,000; Full time

Job summary

PAR Technology is seeking an Engagement Manager to lead end-to-end delivery of Restaurant implementations and ongoing enhancements for customer brands. You will coordinate cross-functional teams, manage project plans, and drive value while meeting timelines and quality standards.

This role offers remote work nationwide within the United States and requires strong organization, communication, and problem-solving skills.

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is preferred.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones for on-time delivery.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM).
• Ensure deliverables meet PAR quality standards and client requirements.
• Provide regular status updates, risks, and mitigation plans to stakeholders.
• Follow delivery methodologies and maintain project data in Salesforce/Jira/Smartsheet.
• Leverage AI tools to improve planning, reporting, and risk tracking.

Skills

Project management

Implementation

Customer delivery

SaaS

Communication

Cross-functional work

Problem solving

Education

Bachelor’s degree in Business, Information Systems, Marketing, or related field

Tools

Salesforce

Jira

Smartsheet

Monday.com

Job description

PAR Technology is seeking an Engagement Manager to lead end-to-end delivery of Restaurant implementations and ongoing enhancements for customer brands. You will coordinate cross-functional teams, manage project plans, and drive value while meeting timelines and quality standards.

This role offers remote work nationwide within the United States and requires strong organization, communication, and problem-solving skills.