Remote Engagement Manager, Restaurant SaaS Implementations

PAR Technology; Oregon; Hybrid; USD 90,000 - 140,000; Full time

Job summary

PAR Technology Corporation is seeking an Engagement Manager to lead restaurant portfolio project implementations and app enhancements for customer brands. You will coordinate cross-functional teams, manage timelines and scope, and ensure customers realize value from Punchh solutions.

The role emphasizes stakeholder communication, risk management, and a structured execution approach in a fast-paced environment.

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery roles in SaaS.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing tech platforms is highly preferred.
• Strong organizational and time-management skills with attention to detail.
• Clear written and verbal communication for customer-facing interactions.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM).
• Ensure deliverables meet PAR quality standards and client requirements.
• Serve as the primary day-to-day contact and project owner for delivery activities.
• Provide regular status updates, risks, and mitigation plans to stakeholders.
• Facilitate handoffs from Sales to delivery and from implementation to Customer Success.

Skills

Project management

Cross-functional coordination

Communication

SaaS industry knowledge

Stakeholder management tools

Education

Bachelor's degree

Tools

Salesforce

Jira

Smartsheet

Monday.com

Job description

PAR Technology Corporation is seeking an Engagement Manager to lead restaurant portfolio project implementations and app enhancements for customer brands. You will coordinate cross-functional teams, manage timelines and scope, and ensure customers realize value from Punchh solutions.

The role emphasizes stakeholder communication, risk management, and a structured execution approach in a fast-paced environment.