SaaS Engagement Lead: Remote Project Delivery

PAR Technology; Georgia; Remote; USD 80,000 - 90,000; Full time

Job summary

PAR Technology Corporation seeks an Engagement Manager to lead delivery of Restaurant portfolio implementations and app enhancements. You will manage cross-functional teams, coordinate scope and timelines, and ensure customer value from Punchh solutions while maintaining quality.

Remote across multiple US states with demand for strong PM and communication skills. You will partner with Customer Success, Product, Engineering, and partners to drive high-quality outcomes and smooth handoffs from

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.
• Strong organizational and time-management skills with attention to detail.
• Clear written and verbal communication skills for customer-facing interactions.
• Ability to manage dependencies across multiple teams.
• Proactive problem-solver with a structured approach to execution; comfortable in a fast-paced environment.
• Bachelor’s degree in Business, Information Systems, Marketing, or related field, or equivalent practical experience.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.
• Serve as the primary day-to-day contact and project owner for delivery-related activities.
• Establish clear timelines, responsibilities, and dependencies.
• Provide regular status updates, risks, and mitigation plans to stakeholders.
• Support customers through requirements, testing, launch prep, and go-live activities.
• Partner with Product, Engineering, and Customer Success to align on requirements and delivery plans.
• Maintain accurate project data in Salesforce, Jira, Smartsheet.

Skills

Project management

Cross-functional collaboration

Customer delivery

Communication skills

Problem solving

Education

Bachelor’s degree in Business or related field

Tools

Salesforce

Jira

Smartsheet

Monday

Job description

PAR Technology Corporation seeks an Engagement Manager to lead delivery of Restaurant portfolio implementations and app enhancements. You will manage cross-functional teams, coordinate scope and timelines, and ensure customer value from Punchh solutions while maintaining quality.

Remote across multiple US states with demand for strong PM and communication skills. You will partner with Customer Success, Product, Engineering, and partners to drive high-quality outcomes and smooth handoffs from