Remote Emergency Care Center Specialist

Modivcare; Pennsylvania; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is hiring a Care Center Representative to respond to emergency and non-emergency calls, deliver compassionate support, and dispatch appropriate responses from a centralized remote center. This fully remote role requires strong communication and the ability to manage high-call volumes.

You will work 1st shift with one required weekend day, starting at $15 per hour, with benefits and training provided.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in healthcare or contact centers.
• Ability to work weekends and flexible hours.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Empathy & customer service

CRM software

Written & verbal communication

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Modivcare is hiring a Care Center Representative to respond to emergency and non-emergency calls, deliver compassionate support, and dispatch appropriate responses from a centralized remote center. This fully remote role requires strong communication and the ability to manage high-call volumes.

You will work 1st shift with one required weekend day, starting at $15 per hour, with benefits and training provided.