Remote Care Center Specialist

Modivcare; West Virginia; Remote; USD 17,000 - 24,000; Full time

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support to individuals and families nationwide. This fully remote role starts at $15 per hour and requires availability for 1st shift with a weekend day.

You will handle emergency and non-emergency calls, document details in real time, and maintain accurate records while delivering empathetic service. The ideal candidate has strong communication, remains calm under pressure, and can multitask across

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in healthcare or contact center.
• Willingness to work weekends/overtime and flexible hours.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Record call details and dispatches into a database in real time.
• Verify and update customer information to ensure accuracy.
• Troubleshoot alarm systems and report issues for maintenance.

Skills

Customer service

Communication

Empathy

Independence

Multitasking

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support to individuals and families nationwide. This fully remote role starts at $15 per hour and requires availability for 1st shift with a weekend day.

You will handle emergency and non-emergency calls, document details in real time, and maintain accurate records while delivering empathetic service. The ideal candidate has strong communication, remains calm under pressure, and can multitask across