Remote Care Center Representative — Emergency Support

Modivcare; Lexington (KY); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

401(k) with Company Match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. The role is fully remote with a 3rd shift that includes one required weekend day, starting at $16 per hour.

You will handle emergency and non-emergency calls, document interactions in real-time, and strive to deliver compassionate service while maintaining confidentiality and compliance. Training and progression opportunities are provided.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a healthcare setting.
• Willingness to work weekends, overtime, and flexible hours.
• Proficient typing and ability to navigate multiple screens and systems.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Time management

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. The role is fully remote with a 3rd shift that includes one required weekend day, starting at $16 per hour.

You will handle emergency and non-emergency calls, document interactions in real-time, and strive to deliver compassionate service while maintaining confidentiality and compliance. Training and progression opportunities are provided.