Remote Emergency Care Center Specialist

Modivcare; Oklahoma; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

Voluntary Life Insurance

Health Care and Dependent Care FSAs

Pre-Tax and Post-Tax Commuter Benefits

401(k) Retirement Savings Plan with 1:

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. This fully remote role offers 1st shift hours and weekend coverage, with compensation starting at $15 per hour.

You will handle emergency and non-emergency calls, document interactions in real-time, and uphold confidentiality while delivering empathetic service.

Qualifications

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Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Maintain confidentiality when handling highly sensitive materials.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Multitasking

Remote work

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. This fully remote role offers 1st shift hours and weekend coverage, with compensation starting at $15 per hour.

You will handle emergency and non-emergency calls, document interactions in real-time, and uphold confidentiality while delivering empathetic service.