Remote Care Center Specialist: Emergency Support

Modivcare; Arkansas; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with Company Match

Paid Time Off

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and peace of mind to individuals and families nationwide. This fully remote role requires weekend availability and a 3rd shift, with compensation starting at $16/hr.

You will handle emergency and non-emergency calls, document details, and support members through high-volume situations using CRM tools and standard scripts.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Minimum internet speeds of 50Mbps download and 25Mbps upload required.
• Proficient typing skills (35 WPM).
• Experience with CRM software is preferred.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Excellent customer service

Oral and written communication

Empathy under pressure

Independence and collaboration

Typing speed 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and peace of mind to individuals and families nationwide. This fully remote role requires weekend availability and a 3rd shift, with compensation starting at $16/hr.

You will handle emergency and non-emergency calls, document details, and support members through high-volume situations using CRM tools and standard scripts.