Remote Care Center Specialist - Emergency Support

Modivcare; Virginia; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Paid Time Off

Job summary

Modivcare is hiring a Care Center Representative for a fully remote role. Start date November 30, 2026, with 1st shift and one required weekend day. Compensation starts at $15/hr, with on-demand access to training and compliance testing.

You will handle calls, provide empathetic support, and maintain accurate records while working across multiple screens and systems. Ideal candidates have 0–1 year in customer service, strong communication skills, and the ability to work independently in a

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Oral communication

Written communication

Calm under pressure

Independent work

CRM familiarity

Typing speed

MS Office

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is hiring a Care Center Representative for a fully remote role. Start date November 30, 2026, with 1st shift and one required weekend day. Compensation starts at $15/hr, with on-demand access to training and compliance testing.

You will handle calls, provide empathetic support, and maintain accurate records while working across multiple screens and systems. Ideal candidates have 0–1 year in customer service, strong communication skills, and the ability to work independently in a