Remote Care Center Specialist

Modivcare; Madison (WI); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with Company Match

Paid Time Off

Job summary

Modivcare is seeking a Care Center Representative for its remote care team. You will handle incoming emergency and non-emergency calls, follow protocols, and provide empathetic customer support to members across the country.

This full-time role requires a High School Diploma, 0–1 year of customer service experience, and the ability to work 3rd shift including one weekend day. Starting pay is $16 per hour, with opportunities to grow and learn in a supportive environment.

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Remote role with minimum internet speeds of 50Mbps download and 25Mbps upload.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Empathy under pressure

Independent & team oriented

Education

High School Diploma or GED

Tools

Typing 35 WPM

CRM software

MS Office Suite

Job description

Modivcare is seeking a Care Center Representative for its remote care team. You will handle incoming emergency and non-emergency calls, follow protocols, and provide empathetic customer support to members across the country.

This full-time role requires a High School Diploma, 0–1 year of customer service experience, and the ability to work 3rd shift including one weekend day. Starting pay is $16 per hour, with opportunities to grow and learn in a supportive environment.