Remote Care Center Specialist - Emergency & Support

Modivcare; Indianapolis (IN); Remoto; USD 17.000 - 24.000; Tempo pieno

Descrizione del lavoro

Modivcare is seeking a Care Center Representative to support members nationwide from a remote location. You will handle emergency and non-emergency calls with empathy, follow protocols, and document interactions in real time.

The role requires strong communication, a High School diploma, 0–1 year of customer service experience, and the ability to work weekends. Starting at $15 per hour, this 1st shift remote position offers flexible hours and a comprehensive benefits package upon eligibility.

Competenze

• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• High School Diploma or GED required.

Mansioni

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Conoscenze

Customer service

Communication

Empathy

Multitasking

Teamwork

Typing (35 WPM)

MS Office

Formazione

High School Diploma or GED

Strumenti

CRM systems

MS Office

Descrizione del lavoro

Modivcare is seeking a Care Center Representative to support members nationwide from a remote location. You will handle emergency and non-emergency calls with empathy, follow protocols, and document interactions in real time.

The role requires strong communication, a High School diploma, 0–1 year of customer service experience, and the ability to work weekends. Starting at $15 per hour, this 1st shift remote position offers flexible hours and a comprehensive benefits package upon eligibility.