Remote EAP Clinical Counselor (24/7 Mental Health)

CVS Health; Colorado; Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health's Aetna Mental Wellbeing seeks an EAP Clinical Counselor to provide on-demand, single-session consultations, assessments, and safety planning via phone, video, and chat for members nationwide.

The role requires a master's in behavioral health and state licensure, 24x7 call center coverage, and a fully remote setup in the USA; shift Wed-Sun 7:30pm–4:00am EST, with comprehensive benefits.

Qualifications

• 1+ year of crisis intervention experience.
• Licensed behavioral health professional per state regulations (LPC/LMFT/LCSW/LMHC/LCMHC/LICSW/LISW/Clinical Psychologist).
• Must provide 24x7x365 call center coverage.

Responsibilities

• Deliver on-demand single session consultations, clinical assessments, safety plans, triage, and informational services.
• Use advanced technology platforms to connect members to the right solutions at the right time.
• Support members via phone, video, or chat for personalized care.
• Type and document information accurately and in real time.
• Maintain confidentiality and comply with enterprise/EAP policies.
• Maintain accurate documentation for regulatory and risk management.

Skills

Crisis intervention

Call center experience

Multiplatform service

Rapport-building

Computer literacy

Education

Master's in behavioral health

Job description

CVS Health's Aetna Mental Wellbeing seeks an EAP Clinical Counselor to provide on-demand, single-session consultations, assessments, and safety planning via phone, video, and chat for members nationwide.

The role requires a master's in behavioral health and state licensure, 24x7 call center coverage, and a fully remote setup in the USA; shift Wed-Sun 7:30pm–4:00am EST, with comprehensive benefits.