Remote EAP Clinical Counselor – 24/7 Mental Health Support

CVS Health; Rhode Island; Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health's Aetna Mental Wellbeing team seeks an EAP Clinical Counselor to provide on-demand, single-session consultations via phone, video, or chat. The role emphasizes rapid access, safety planning, and clear documentation in a fast-paced, confidential environment.

This fully remote, full-time position requires crisis intervention experience, licensure, and the ability to work 24/7 coverage. You will connect members with resources using technology while maintaining privacy and regulatory

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted license to practice behavioral health per state regulations.
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, clinical assessments, safety plans, triage, and informational services.
• Leverage advanced technology platforms to connect members to the right solutions at the right time.
• Support members in their preferred communication modality (phone, video, chat) for personalized care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling and documentation.

Skills

Crisis Intervention

Multitasking

Communication Skills

Privacy & confidentiality

Education

Master's Degree in Behavioral Health Counseling

Job description

CVS Health's Aetna Mental Wellbeing team seeks an EAP Clinical Counselor to provide on-demand, single-session consultations via phone, video, or chat. The role emphasizes rapid access, safety planning, and clear documentation in a fast-paced, confidential environment.

This fully remote, full-time position requires crisis intervention experience, licensure, and the ability to work 24/7 coverage. You will connect members with resources using technology while maintaining privacy and regulatory