Remote EAP Clinical Counselor — 24/7 Mental Wellbeing

CVS Health; New Hampshire; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health’s Aetna Mental Well-being program seeks an EAP Clinical Counselor to provide on-demand, single-session mental health consultations by video, phone or chat. This fully remote role supports members nationwide and requires a licensed behavioral health professional with crisis intervention experience.

The position follows a Wednesday to Sunday night shift (7:30 pm–4:00 am EST) with real-time documentation, strict confidentiality, and using enterprise platforms to connect members to the

Qualifications

• 1+ years of crisis intervention experience.
• Valid, unrestricted independent professional behavioral health clinical license to practice per state regulations (LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).
• 24x7x365 call center coverage needed; holiday coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, clinical assessments, safety plans, triage, and informational services.
• Leverage advanced technology platforms to connect members to the right solutions at the right time.
• Support members via phone, video, or chat for personalized care.
• Type and document information accurately and in real time.
• Utilize intranet systems and tools to support call handling.
• Review emails to stay updated on plan sponsor information and changes.
• Maintain confidentiality and comply with enterprise and EAP policies.

Skills

Crisis intervention

Call center experience

24x7 availability

Education

Master's Degree in behavioral health counseling

Job description

CVS Health’s Aetna Mental Well-being program seeks an EAP Clinical Counselor to provide on-demand, single-session mental health consultations by video, phone or chat. This fully remote role supports members nationwide and requires a licensed behavioral health professional with crisis intervention experience.

The position follows a Wednesday to Sunday night shift (7:30 pm–4:00 am EST) with real-time documentation, strict confidentiality, and using enterprise platforms to connect members to the