Remote EAP Clinical Counselor — 24/7 Mental Health Support

CVS Health; Utah; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is hiring an EAP Clinical Counselor for Aetna Mental Wellbeing to provide on-demand mental health support via phone, video and chat. The role emphasizes rapid access to care, safety planning, and compliant recordkeeping in a fast-paced environment for members nationwide.

Fully remote in the USA, with a Wednesday-Sunday night shift. A Master’s in behavioral health and an active clinical license are required, along with crisis intervention experience and 24/7 call center coverage where

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license per state regulations (LPC/LMFT/LCSW/LMHC/LCMHC/LICSW/LISW/Clinical Psychologist).
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, clinical assessments, safety plans and triage.
• Support members via phone, video or chat with accurate documentation.
• Maintain confidentiality and compliant recordkeeping per policy.

Skills

Crisis intervention

Call center experience

Multi-channel care (phone/video/chat)

Confidentiality & compliance

Education

Master’s Degree in behavioral health counseling

Tools

Intranet systems

Video/phone/chat platforms

Job description

CVS Health is hiring an EAP Clinical Counselor for Aetna Mental Wellbeing to provide on-demand mental health support via phone, video and chat. The role emphasizes rapid access to care, safety planning, and compliant recordkeeping in a fast-paced environment for members nationwide.

Fully remote in the USA, with a Wednesday-Sunday night shift. A Master’s in behavioral health and an active clinical license are required, along with crisis intervention experience and 24/7 call center coverage where