Remote EAP Clinical Counselor — 24/7 Mental Health

CVS Health; Minnesota; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health's Aetna Mental Well-being team is hiring an EAP Clinical Counselor to provide on-demand, single-session assessments and safety planning via phone, video, or chat. You’ll work in a fully remote role across the United States, with a focus on timely, high-quality mental health support and strict confidentiality.

The role requires crisis intervention experience, an active behavioral health license, and 24x7 call center coverage.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license per state regulations.
• 24x7x365 call center coverage required; holiday coverage may be needed.

Responsibilities

• Deliver on-demand single-session consultations, including clinical assessments and safety planning.
• Provide care via phone, video, and chat with real-time documentation.
• Navigate intranet systems and tools to support call handling and information lookup.
• Maintain strict confidentiality and complete timely documentation per policies.
• Support members in preferred communication modality for personalized care.
• Review important plan sponsor updates and process changes to stay informed.

Skills

Crisis intervention

Communication skills

Tech literacy

Education

Master's degree in behavioral health counseling

Job description

CVS Health's Aetna Mental Well-being team is hiring an EAP Clinical Counselor to provide on-demand, single-session assessments and safety planning via phone, video, or chat. You’ll work in a fully remote role across the United States, with a focus on timely, high-quality mental health support and strict confidentiality.

The role requires crisis intervention experience, an active behavioral health license, and 24x7 call center coverage.