Remote EAP Clinical Counselor 24/7 Mental Health

CVS Health; Montana; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health’s Aetna Mental Wellbeing unit seeks an EAP Clinical Counselor to provide on-demand assessments, safety planning, and informational support via phone, video, or chat. This remote role serves members nationwide with confidentiality and regulatory compliance as top priorities.

You will deliver single-session consultations in a fast-paced environment, document in real time, and coordinate care using enterprise platforms.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations (LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).
• 24x7x365 call center coverage needed, holiday coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, clinical assessments, action and safety plans, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.
• Type and document information accurately and in real time.

Skills

Crisis intervention

Call center experience

Rapport-building

Multi-platform communication

Computer literacy

Education

Master's degree in behavioral health counseling

Tools

Video platforms

Phone platforms

Chat platforms

Job description

CVS Health’s Aetna Mental Wellbeing unit seeks an EAP Clinical Counselor to provide on-demand assessments, safety planning, and informational support via phone, video, or chat. This remote role serves members nationwide with confidentiality and regulatory compliance as top priorities.

You will deliver single-session consultations in a fast-paced environment, document in real time, and coordinate care using enterprise platforms.