Remote EAP Mental Health Counselor (24/7)

CVS Health; Kentucky; Hybride; USD 54 000 - 143 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

Paid time off

Wellness programs

Retirement savings options

Résumé du poste

CVS Health’s Aetna Mental Well-being team seeks an EAP Clinical Counselor to provide on-demand assessments via phone, video, or chat, delivering safety planning and brief interventions. You will support members nationwide with strict confidentiality, 24/7 availability, and use of advanced, HIPAA-compliant platforms in a remote US setting.

The role requires a Master’s degree in behavioral health counseling and licensure, with 1+ year of crisis intervention experience.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).
• 24x7x365 call center coverage needed; holiday coverage may be required.

Responsabilités

• Deliver on-demand single session consultations, clinical assessments, action and safety plans, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, connecting members to the right solutions at the right time.
• Support members in their preferred communication modality (phone, video, or chat) for personalized care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling, often in the moment.
• Use chat and instant messaging tools during or between calls for team support.
• Review email communications to stay up to date on important plan sponsor information and changes.
• Maintain confidential documentation in accordance with EAP and enterprise policies.

Connaissances

Crisis intervention

Licensure

Formation

Master's degree in Behavioral Health Counseling

Description du poste

CVS Health’s Aetna Mental Well-being team seeks an EAP Clinical Counselor to provide on-demand assessments via phone, video, or chat, delivering safety planning and brief interventions. You will support members nationwide with strict confidentiality, 24/7 availability, and use of advanced, HIPAA-compliant platforms in a remote US setting.

The role requires a Master’s degree in behavioral health counseling and licensure, with 1+ year of crisis intervention experience.