Remote EAP Clinical Counselor — 24/7 Support

CVS Health; Maryland; Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health's Aetna Mental Well-being unit seeks an EAP Clinical Counselor to provide on-demand, single-session consultations via video, phone or chat. The role supports members with clinical assessments, safety planning, triage and information, delivering care in a 24/7, tech-enabled environment with strict confidentiality.

Fully remote in the USA with a 40-hour work week (Wednesday-Sunday 7:30pm–4:00am EST).

Qualifications

• Requires 1+ years crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license in state of residence (e.g., LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, including clinical assessments, safety plans, triage, and informational services.
• Utilize video, chat, and phone to provide care and connect members to the right solutions at the right time.
• Document information accurately and in real time; maintain confidentiality and compliance with policies.
• Support members via preferred modality (phone, video, chat) for personalized care.
• Review plan sponsor information and stay updated on process changes.

Skills

Crisis intervention

Communication

Multitasking

Education

Master's degree in behavioral health counseling

Tools

Telehealth platforms

Job description

CVS Health's Aetna Mental Well-being unit seeks an EAP Clinical Counselor to provide on-demand, single-session consultations via video, phone or chat. The role supports members with clinical assessments, safety planning, triage and information, delivering care in a 24/7, tech-enabled environment with strict confidentiality.

Fully remote in the USA with a 40-hour work week (Wednesday-Sunday 7:30pm–4:00am EST).