Remote EAP Mental Health Counselor, 24/7

CVS Health; Washington; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health's Aetna Mental Wellbeing unit seeks an EAP Clinical Counselor to deliver on-demand mental health support nationwide. You will perform clinical assessments, safety planning, triage and informational guidance via video, chat or phone, with strict confidentiality and real-time documentation.

This full-time, remote role requires licensure, crisis intervention experience and 24/7 call center coverage.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations.
• 24x7x365 call center coverage; holiday coverage may be required.

Responsibilities

• Deliver on-demand, single-session consultations, clinical assessments, safety plans and triage.
• Provide care via phone, video and chat using advanced technology platforms.
• Maintain accurate, confidential documentation and regulatory compliance.
• Support call handling and real-time data entry; multitask in a fast-paced environment.

Skills

Crisis intervention

Call center experience

Multitasking

Education

Licensed behavioral health professional

Master's Degree in behavioral health counseling

Job description

CVS Health's Aetna Mental Wellbeing unit seeks an EAP Clinical Counselor to deliver on-demand mental health support nationwide. You will perform clinical assessments, safety planning, triage and informational guidance via video, chat or phone, with strict confidentiality and real-time documentation.

This full-time, remote role requires licensure, crisis intervention experience and 24/7 call center coverage.