Remote EAP Clinical Counselor - 24/7 Mental Health Support

CVS Health; Wisconsin; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Remote work flexibility

Job summary

CVS Health's Aetna Mental Well-being seeks an EAP Clinical Counselor to provide on-demand assessments, safety planning, and informational support via phone, video, or chat. You will document in real-time and ensure confidentiality across a nationwide member base.

This full-time, remote role requires a master's in behavioral health, crisis intervention experience, and state licensure. Expect 40 hours weekly with a Wednesday-Sunday night shift; competitive salary and comprehensive benefits.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license to practice per state regulations in the state they reside in.
• 24x7x365 call center coverage needed, holiday coverage may be required.

Responsibilities

• Deliver on-demand single session consultations, clinical assessments, action and safety plans, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time.
• Support members in their preferred communication modality (phone, video, chat) for personalized care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling, often in the moment.

Skills

Crisis intervention

Call center experience

Multimodal communication

Confidentiality & compliance

Education

Master's Degree in behavioral health counseling

Job description

CVS Health's Aetna Mental Well-being seeks an EAP Clinical Counselor to provide on-demand assessments, safety planning, and informational support via phone, video, or chat. You will document in real-time and ensure confidentiality across a nationwide member base.

This full-time, remote role requires a master's in behavioral health, crisis intervention experience, and state licensure. Expect 40 hours weekly with a Wednesday-Sunday night shift; competitive salary and comprehensive benefits.