Remote Customer Support Specialist

MCI; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support in a remote, work-at-home setting. This role involves assisting customers by phone, email, or chat, resolving questions with empathy, and maintaining accurate records.

No strict prior CS experience required, but strong communication skills and a customer-first attitude are essential. Ideal candidates are motivated, able to multitask in a fast-paced environment, and committed to delivering professional

Qualifications

• Fluent in English and able to communicate clearly by phone, email, or chat.
• Ability to listen actively and resolve issues with empathy.
• Capable of multitasking in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent English

Strong communication

Problem solving

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support in a remote, work-at-home setting. This role involves assisting customers by phone, email, or chat, resolving questions with empathy, and maintaining accurate records.

No strict prior CS experience required, but strong communication skills and a customer-first attitude are essential. Ideal candidates are motivated, able to multitask in a fast-paced environment, and committed to delivering professional