Remote Customer Experience Specialist

MCI; Michigan; On-site; USD 32,000 - 44,000; Full time

Job summary

MCI is seeking a Full-Time Customer Service Representative to deliver exceptional support from a remote, work-at-home setup. You will handle inquiries by phone, email, or chat, and ensure accurate customer records while upholding quality standards.

The ideal candidate has excellent communication skills, can multitask in a fast-paced environment, and enjoys helping customers. Previous call center experience is a plus, but not required.

Qualifications

• Must be 18 years or older and legally eligible to work in the United States.
• Fluent in English with strong verbal and written communication skills.
• Able to multitask and stay organized in a fast-paced environment.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Meet quality and productivity goals.

Skills

Fluent in English

Strong verbal & written communication

Problem solving

Multitasking in fast-paced environment

Customer service experience (advantage

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Customer Service Representative to deliver exceptional support from a remote, work-at-home setup. You will handle inquiries by phone, email, or chat, and ensure accurate customer records while upholding quality standards.

The ideal candidate has excellent communication skills, can multitask in a fast-paced environment, and enjoys helping customers. Previous call center experience is a plus, but not required.