Remote Customer Support Specialist

MCI; Columbia (SC); On-site; USD 29,000 - 38,000; Full time

Job summary

MCI is seeking a dedicated Full-Time Customer Service Representative for a remote, work-at-home role. This position supports customers via phone, email, and chat, delivering friendly, professional service while maintaining accurate records and meeting performance goals.

The ideal candidate is 18+, with a high school diploma or GED, fluent English, strong communication skills, and the ability to multitask in a fast-paced environment. Prior customer service experience is a plus.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Strong verbal and written comms

Problem-solving

Active listening

Multitasking in fast-paced environment

Customer service experience

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a dedicated Full-Time Customer Service Representative for a remote, work-at-home role. This position supports customers via phone, email, and chat, delivering friendly, professional service while maintaining accurate records and meeting performance goals.

The ideal candidate is 18+, with a high school diploma or GED, fluent English, strong communication skills, and the ability to multitask in a fast-paced environment. Prior customer service experience is a plus.