Remote Customer Support Specialist

MCI; Texas; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Remote work

Job summary

MCI is seeking a motivated Full-Time Call Center Representative to provide outstanding customer support from a remote, work-at-home setup. You will answer questions, resolve concerns, and guide customers to the right solutions, playing a key role in creating a positive customer experience.

Ideal candidates are dependable, customer-focused, and capable of thriving in a fast-paced environment. To be considered, applicants must complete a full application on our careers page and pass screening

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Verbal communication

Written communication

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

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