Remote Customer Support Specialist

MCI; Wyoming (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

MCI is seeking a Full-Time Customer Service Representative to deliver exceptional support to customers via phone, email, or chat in a remote work-at-home setting. The role emphasizes professionalism, empathy, and problem solving.

Ideal candidates have a high school diploma or GED, are fluent in English, and can multitask in a fast-paced environment while maintaining accurate records and meeting quality goals. Training is provided and prior experience is welcome but not required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

18+ age

English Fluent

Communication skills

Problem solving

Multitasking

Customer service experience

Active listening

Education

High School Diploma or GED

Job description

MCI is seeking a Full-Time Customer Service Representative to deliver exceptional support to customers via phone, email, or chat in a remote work-at-home setting. The role emphasizes professionalism, empathy, and problem solving.

Ideal candidates have a high school diploma or GED, are fluent in English, and can multitask in a fast-paced environment while maintaining accurate records and meeting quality goals. Training is provided and prior experience is welcome but not required.