Remote Customer Service Specialist

MCI; Frankfort (KY); On-site; USD 32,000 - 44,000; Full time

Job summary

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support to customers from a remote, work-at-home setting. You will handle inquiries via phone, email, or chat, and ensure a friendly, professional experience.

The role emphasizes problem-solving, empathy, and accurate record-keeping, with collaboration across internal teams to deliver top-tier service and meet quality goals.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

18 years or older

Fluent in English

Strong verbal communication

Written communication

Problem solving

Active listening

Multitasking

Customer service experience (advantage

Education

High school diploma or GED

Tools

CRM software experience

Job description

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support to customers from a remote, work-at-home setting. You will handle inquiries via phone, email, or chat, and ensure a friendly, professional experience.

The role emphasizes problem-solving, empathy, and accurate record-keeping, with collaboration across internal teams to deliver top-tier service and meet quality goals.