Remote Customer Support Specialist

MCI; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support remotely. You will handle inquiries by phone, email, or chat, and maintain detailed customer records while collaborating with other teams to resolve issues.

Strong English, excellent communication, and a customer-focused mindset are essential. Prior customer service experience is helpful but not required, with a friendly, solutions-oriented approach encouraged.

Qualifications

• Fluent in English and excellent communication skills.
• High school diploma or GED required.
• Strong problem-solving and active listening abilities.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Strong verbal & written communication

Customer service mindset

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support remotely. You will handle inquiries by phone, email, or chat, and maintain detailed customer records while collaborating with other teams to resolve issues.

Strong English, excellent communication, and a customer-focused mindset are essential. Prior customer service experience is helpful but not required, with a friendly, solutions-oriented approach encouraged.