Remote Customer Support Specialist

MCI; Wyoming (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support from a remote, work-at-home setup. You will assist customers by phone, email, or chat and ensure professional, friendly service across diverse industries.

The ideal candidate is motivated with strong English communication, problem-solving, and active listening. You will multitask in a fast-paced environment; prior customer service is a plus but not required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Verbal and written communication

Problem-solving

Active listening

Multitasking

Fast-paced environment

Education

High school diploma or GED

Tools

CRM software experience

Job description

MCI is seeking a Full-Time Customer Service Representative to provide exceptional support from a remote, work-at-home setup. You will assist customers by phone, email, or chat and ensure professional, friendly service across diverse industries.

The ideal candidate is motivated with strong English communication, problem-solving, and active listening. You will multitask in a fast-paced environment; prior customer service is a plus but not required.