Remote Customer Care Specialist

MCI; South Dakota; On-site; USD 30,000 - 42,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative for remote, work-from-home support in the United States. The role focuses on delivering professional, friendly service via phone, email or chat, handling inquiries, and resolving issues with empathy.

Strong communication and problem-solving skills are essential. Ideal candidates are motivated, able to multitask in a fast-paced environment, and comfortable maintaining detailed customer records while meeting quality and productivity goals.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent English

Verbal & written communication

Problem solving

Multitasking

Education

High School diploma or GED

Job description

MCI is hiring a Full-Time Customer Service Representative for remote, work-from-home support in the United States. The role focuses on delivering professional, friendly service via phone, email or chat, handling inquiries, and resolving issues with empathy.

Strong communication and problem-solving skills are essential. Ideal candidates are motivated, able to multitask in a fast-paced environment, and comfortable maintaining detailed customer records while meeting quality and productivity goals.