Remote Customer Support Specialist

MCI; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service. This remote work-at-home opportunity leverages a strong call center footprint and CX/BPO capabilities across industries.

This role is ideal for individuals who enjoy helping customers, solving problems, and delivering positive experiences; you will handle inquiries by phone, email, or chat and collaborate with internal teams to resolve issues

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Assist customers by phone, email, or chat.
• Respond to customer inquiries accurately and efficiently.
• Resolve customer concerns with professionalism and empathy.
• Maintain detailed and accurate customer records.
• Process requests and follow established procedures.
• Meet quality and productivity goals.
• Work collaboratively with internal teams to resolve customer issues.
• Deliver an exceptional customer experience with every interaction.

Skills

Fluent in English

Strong verbal and written comms

Excellent problem-solving

Active listening

multitask in fast-paced env

Customer service experience (adv)

Education

High school diploma or GED

Tools

CRM software experience

Job description

MCI is hiring a Full-Time Customer Service Representative to provide exceptional support and ensure every customer receives professional, friendly service. This remote work-at-home opportunity leverages a strong call center footprint and CX/BPO capabilities across industries.

This role is ideal for individuals who enjoy helping customers, solving problems, and delivering positive experiences; you will handle inquiries by phone, email, or chat and collaborate with internal teams to resolve issues