Remote Customer Support & Scheduling Specialist

Velvethorizons; Richmond (VA); Remote; USD 38,000 - 56,000; Full time

Job summary

Velvet Horizons is seeking a Remote Customer Service Representative to assist clients, coordinate service plans, and manage reservations with external providers. The role emphasizes accuracy, organization, and strong communication in a structured remote environment.

Ideal candidates will have experience in customer service or administrative roles and be comfortable navigating digital tools and web-based systems while prioritizing multiple tasks and ensuring timely follow-up.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Digital tools

Attention to detail

Tools

CRM systems

Job description

Velvet Horizons is seeking a Remote Customer Service Representative to assist clients, coordinate service plans, and manage reservations with external providers. The role emphasizes accuracy, organization, and strong communication in a structured remote environment.

Ideal candidates will have experience in customer service or administrative roles and be comfortable navigating digital tools and web-based systems while prioritizing multiple tasks and ensuring timely follow-up.